POLICIES & PROCEDURES


Safe Work Practices Policy

Imago Dei Cleaning LLC is committed to providing a safe work environment for our employees. All employees are expected to follow the safe work practices outlined in this policy.

Cleaning Products: Only our company's approved cleaning products may be used. Employees must read and follow the manufacturer's instructions when using cleaning products.
Personal Protective Equipment: Employees must wear the personal protective equipment provided by our company while working. This includes gloves, safety glasses, and aprons. Safety helmets and gloves shall be worn as needed.
Ergonomics: Employees must use proper ergonomic techniques when cleaning. This includes lifting properly and using cleaning tools appropriate to each person's height and strength.
Hazardous Waste: Hazardous waste must be disposed of according to local, state, and federal regulations. Employees must not attempt to clean up or dispose of hazardous waste without notifying the company's supervisor.

Cleaning Methods Policy

Imago Dei Cleaning uses the following methods for cleaning:

Product Application: Cleaning products must follow the manufacturer's instructions.
Cleaning Tools: The following cleaning tools are to be used: brooms, dustpans, mops, and vacuum cleaners. Carpet cleaning tools, spot-cleaning cloths, and other such items shall be used as needed.
Waste Removal: Waste must be removed from the premises daily.
Floors: Floors must be swept and mopped daily. Carpets must be vacuumed weekly.
Restrooms: All restrooms will be sanitized and re-stocked weekly.
Windows: Windows must be cleaned monthly.
Move-Out: Unless otherwise it has been requested by the customer, every item left behind must be removed from the building and properly disposed off.

Customer Service Policy

Imago Dei Cleaning is committed to providing excellent customer service. Employees are expected to be professional and courteous at all times. Employees should always greet the customer upon arrival and inform the customer when leaving (if cleaning during working hours).

Complaint resolution: All complaints must be resolved in a timely manner. If the employee is unable to satisfy any customer complaint, the issue is to be reported to management for resolution.
Feedback: Customers will be asked to provide feedback on the quality of our services.

Scheduling Policy

Cleaning will be scheduled as follows:

Daily cleaning: All areas of the premises will be cleaned daily.
Weekly cleaning: Carpets will be vacuumed and windows will be cleaned weekly.
Weekly cleaning: All restrooms will be sanitized and re-stocked weekly.
Monthly cleaning: All windows will be cleaned monthly.

Home Entry and Cleaners Safety Policy

Imago Dei Cleaning requests that customers ensure that their homes are accessible to our cleaning crews. If a customer is not at home when the cleaners come to clean, they must deactivate their security alarm prior to each scheduled visit, or provide Imago Dei Cleaning with a code. 

If our cleaning crews are unable to access a customers home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied.

For their safety and to comply with Federal OSHA regulations, Imago Dei Cleaning cleaners are prohibited from using ladders other than company provided ladders and are instructed to wear shoes in customers home. 

Payment

Imago Dei Cleaning only accepts cash, check, and wire transfers. Full payment is due the day of your cleaning. In some cases, a check can be mailed to us within the first 7 days after cleaning. A $30 fee will be charged for each returned check for reprocessing.

In-Home Time Policy

Generally, our service providers work in teams of one or two or three. Please note that, when more than one person is assigned, the quoted time required to complete the job, which was given in labor hours, is reduced. For example, if you were scheduled for a five labor-hour service and two service providers are assigned, the total in-home cleaning time is two and one-half hours.

48 Hour Guarantee

Imago Dei Cleaning is committed to providing excellent customer service, however, we understand that cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund for most cases, but we will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 48 hours of your cleaning and we will do our best to make it right.
 
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience. The management might consider a refund beyond the 48 hour policy in certain situations at their discretion.

Breakage/Loss Policy

Imago Dei Cleaning is insured. You must notify the company within 48 hours of service if an item (s) was lost or broken at your home/facility. Failure to follow our 48-hour notification policy means you are satisfied with our work, and you may not in the future hold the company liable for any loss or breakage of any item at your home, nor will you be compensated for your inconvenience.

Prior to the cleaner's arrival, please remove all items, clothing, toys, etc.  that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaners remove these items, we are happy to do so and will add the additional billing time with corresponding charges.

If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents. Imago Dei Cleaning is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaners will immediately notify the client of any accidental damage that occurs during each job. In the event that the customer finds any damage in the home as a result of our cleaning service, we ask that you notify Imago Dei Cleaning within two (2) days or 48 hours after service. If notification is made past the two (2) day time period, Imago Dei Cleaning reserves the right to deny compensation. 


Customer Supplies

Imago Dei Cleaning  uses high-quality, tested, and approved organic cleaning supplies, including a professional-strength vacuum cleaner with an extra-strong filter, to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we might provide instructions to the cleaner assigned to your facility.

Pet/Animal Policy

Imago Dei Cleaning requests that customers secure all pets that are dangerous to our employees inside and outside of your house. Imago Dei Cleaning cannot be responsible for cleaning up after pets. 

Service Agreement

By using our cleaning services which include scheduled cleaning, one-time cleaning, move-out/in, deep cleaning, etc., you agree to the terms in this policy and procedure document.